Clearing Outlook cache on mobile devices for migrated accounts

In some cases after an email migration, your phone or mobile device may hold onto some cached information that makes it difficutl to transition to a new Microsoft 365 account. 

These instructions are for iPhone, iPad or Android users that have the Outlook app. If you use the Apple Mail app, refer to the specific instructions here:

Steps:

1. Open the Outlook App
   
   
2. Delete your current practice or VetEvolve account from the app
   1.