Turn Focused Inbox on or off in new Outlook

Outlook defaults to using a Focused Inbox that separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. 

To create an inbox that "feels right" to you, the system takes into account emails and contacts with whom you interact, and filters out noisy sources like automatically generated or bulk email. The more you use it, the better it gets.

However, sometimes this will make it easy to miss emails that you would prefer to have in your Focused Inbox.

There are two options to deal with this. You can fully turn off your Focused Inbox or you can selectively choose senders to automatically be put into your Focused Inbox. Instructions for both options are below:

To turn the Focused Inbox off in the new or web version of Outlook:
1. Open Outlook

2. Select View > View Settings

• To turn it on - Select the option Sort messages into Focused and Other.
• To turn it off - Select the option Don't sort my message

If you prefer to keep the Focused Inbox - you can still make an adjustments on a per sender basis.

To move a single message from Other to Focused:
Right click on the message and choose Move > Move to Focused inbox. Select Always move to Focused inbox if you want all future messages from the sender to be delivered to the Focused tab.

To move a message from Focused to Other:
Right click on the message and choose Move > Move to Other inbox. Select Always move to Other inbox if you want all future messages from the sender to be delivered to the Other tab.