Creating an IT Help Desk Ticket

Browse to https://helpdesk.vetevolve.com to login to the VetEvolve Jira Service Management Help Desk Portal

On your first login - you will be presented with a screen similar to below:
Enter your email and click Continue (Don't use the connected services at the bottom other than Microsoft).

If you are already signed into your Microsoft 365 account, it will connect you straight to the portal home page - otherwise you might be prompted to login to your Microsoft 365 account.

Once logged in - you see see the main portal page similar to the following:

You can select the request type here or choose the Common Requests and choose the generic get Get IT Help option.

Once you are logged in to the portal and want to make a request - choose your request type from the list similar to below:

Each request type will walk you through the details need to submit your request. Once the detail are complete and you have attached any relevant screenshots or document, click the send button and your ticket will be created.

Within the portal you can click on the profile icon in the upper right corner and then click on Requests to see your IT tickets:

Once you click on requests - you will see a list of your tickets and their current status:

You can drill down on any of these to view notes, update the ticket with additional information, cancel or resolve the request.

If you email your request to helpdesk@vetevolve.com, you will get an automated response with your ticket number. You can reply directly to that email thread to add addtional notes or update the ticket.

The email also has direct links that will take you to the portal to view more detailed information about your request.