BETA: Using URL Query Parameter Appender for Service Channel SSO redirection

This is a draft article - we are still testing. Please provide feedback to the IT team as we enhance these instructions.

We have implemented Single Sign-On or SSO to help facilitate faster logins and enhance secure access to our Service Channel instance. However, the emails we receive from Service Channel have a URL that points to the general Service Channel page instead of the VetEvolve custom page.

We have found a way to work around this is to use a browser add-in called URL Query Parameter Appender that when configured correctly will help redirect to the correct login page for VetEvolve and then continue to the original page you requested once the SSO process is complete.

Note - these instructions are currently only for Windows users using Microsoft Edge or Google Chrome browsers. We may have a different solution for Safari on Mac OS devices if needed - but will likely point to a separate set of instructions. The add-ins for Edge and Chrome should work on a Mac device as long as either one of those is set as the default browser.

Below are the steps to implement the URL Query Parameter Appender add-in.

1. First - determine what your default browser tied to your email app is. The easiest way to do this is to click on a link within your email. Whichever browser opens the link is your default browser.
   
   
2. For Microsoft Edge:
   Browse to the Redirector Addons page here: URL Query Parameter Appender (Edge)

    

   
   

   For Google Chrome:
   Browse to the URL Query Parameter Appender extension in the Chrome Store using this link: URL Query Parameter Appender (Chrome)
   
   
   
3. Add the extension/add-in to your browser.
4. Once the add-in/extension is installed, you will need to configure the mappings. Open the extension settings and you should see the default screen similar to this:
   

   

5. Click the Add mapping link and populate the following:
   

   Hostname	KeyValue	Comment
   login.servicechannel.com	cid=3169	ServiceChannel

   Once done click the check mark to set and it should look like this:
   

   

   
   
6. Now you can open an email from ServiceChannel and test the links for Accept, Decline, View Work Order and Follow Work Order.
   
   As long as this URL Query Parameter Appender add-in is active, Service Channel links should redirect you to the SSO page if you aren't already signed in to Service Channel. You will get a screen similar to the following:
   

   

   Click the "LOGIN WITH VETEVOLVE WEB SSO" and if need you will be prompted for your Microsoft 365 credentials and then be redirected to the appropriate Service Channel page.

TEMP:
Test URLS:
Accept:

Accept

Decline: 

Decline

View Work Order: 

View Work Order

Follow Work Order:

Follow Work Order